Frequently Asked Questions
Welcome To Our CommunityWe hope the following information will be helpful to you!
- Rent is due on the first day of the month. Rent is considered late after the 5th day of the month, at which time, late fees will be assessed. These fees are as due beginning the 6th day of the month as follows: $50.00 late fee plus $5.00 per day until ALL fees are paid in full. NO CASH ACCEPTED
- Your rent check should be made payable to:__(varies depending on property)_. If you do not have a drop box on your property you may use the rent box at the leasing office located at 4821 Roanoke Pkwy, Suite 101, Kansas City, Missouri 64112. Otherwise you may mail your personal check, cashiers check or money order to:PO Box 10110 Kansas City, MO 64171 Checks post marked after the 5th will be assessed late fees.
- Terra Management does offer an automatic draft option (ACH) for your convenience. If you would like to take advantage of the automatic draft we will need a voided copy of your check two weeks prior to a new month. Please contact Sarah at 816.561.9210 to get started.
- It is your responsibility to transfer any needed utilities into your name before your move-in date. Below, are the utilities your are responsible for, and there contact numbers. Please provide confirmation numbers to Terra Management prior to picking up keys
- Electricity – Kansas City Power and Light, 816.417.5275
- Gas – Spire Energy, 816.756.5252 or AUM
- Telephone – Southwestern Bell, 1.888.294.8433
- Cable – Time Warner Cable, 816.358.8833
- Water/Sewer – KCMO Water Department – 816-513-0123 or AUM
- AUM – American Utility Management – SET UP BY PROPERTY
- If your building offers off street parking, any/all spaces are reserved. If you would like to reserve a space please contact the Office
- Please note, any unauthorized vehicles parked in reserved spaces will be towed at the vehicle owner’s expense.
- If dumpsters are not provided for your property, the City of Kansas City will collect refuse on Monday mornings, curbside.
- ** If you recycle, please be courteous to your neighbors by making regular drop-offs, stored recyclables are inviting to insects.
- MAINTENANCE – NON-EMERGENCY
- You may call the Office at any time to request a work order. Our number is 816.561.9210. If no one is available to answer your call, please leave a voice mail message in the Work Order Mailbox (Ext. 8). When you call, please leave the following information: your day and evening telephone numbers, your name, your complete address, including unit #; and a brief, but detailed description of the problem. If your unit is equipped with an alarm, please provide us with the entry information or entry arrangements.
- Please note: No one is allowed to complete his/her own repair work. Any attempts to repair may result in assessments for damages and/or labor costs to restore the unit.
- Should an emergency maintenance issue arise after normal business hours (this is anything that puts you or the property in danger), phone the Emergency Pager immediately.
EMERGENCY PAGER – 816.840.9735
- Leave your name, telephone number, and a detailed description of the problem. Please phone the Office during normal business hours.
- Should you find yourself locked out after office hours you can call the emergency pager number for maintenance to let you in. Please note, there is a $100.00 cash, lock out fee, payable to the person you lets you in, NO EXCEPTIONS.
- Pets, are only allowed with written consent. A pet deposit of $300.00 will be required for all pets. As well at $15.00/mo for one pet and $25/mo for 2. Dogs are only allowed at select properties under 35lbs and with management’s consent.
- OFFICE HOURS
- Office hours are 8:00am to 5:00pm, Monday through Friday (excluding National Holidays) Saturday 10:00am to 3:00pm by appointment. If you are unable to meet during these hours, please call to see if a later appointment is available.
Terra Management 4821 Roanoke Pkwy. Ste 102 Kansas City, Missouri 64112 P: 816.561.9210 and F: 816.561.4447 www.terramgmt.com
Tenant will pay for all separately metered utilities (together with service or connection charges therefore) and is required to provide utilities to the premises during the entire lease term, whether or not the premises is occupied by the tenant.
Current service providers available at our communities are:
- Electricity – Kansas City Power and Light – 816.471.KCPL (5275)
- Gas – Spire Energy – 816.756.5252
- Water – Kansas City Water Department – 816.513.0123
- Telephone – Southwestern Bell – 1.888.294.8433
- Cable – Time Warner Cable – 816.358.8833 (provides phone, cable and internet)
- Cable/Internet – Google Fiber- 1.866.777.7550 (Cable and internet)
- AUM – American Utility Management – 866.520.1245*
*Select Properties – Set Up By Management
We understand how important it is for your pet to be a part of your home. Please review the following information explaining pet guidelines:
- Pet Types Allowed: Dogs (at select properties), Cats, Fish.
- Number of Pets Per Apartment: Maximum of 2.
- Pet Weight Limit: Must be over 6 months of age, housebroken or litter box trained, and maximum 35lbs, adult weight.
- Total Pet Deposit: $300.00
- Non-Refundable Pet Deposit: $150.00
- Additional Monthly Pet Fees: $15.00 per month pet rent for the first pet and $10 for second pet.
The following breeds are not permitted: Akita, Rottweiler, Doberman Pinscher, German Shepherd, Pit Bull including any mixed breed that includes any prohibited breed, dogs with specific defensive or attack training, former Military or Police trained dogs, and any dog with a history of biting.
- Exotic pets and reptiles are also prohibited.
- Qualified service animals are always welcome without fee
- Manager has discretion regarding each property pet policy
- Always leash your pet when outside your apartment and pick up pet waste behind your pet
- Enroll in a Renter’s Insurance Policy (see “Renter’s Insurance Policy FAQ section” above).
- Ensure that you have set up all necessary utilities (see “Setting Up Utilities FAQ section” section above) for your new apartment home in your name, effective for your move-in date. You will need confirmation numbers from utility companies on your move-in date.
- Lease Signing
- Move-in Inspection
- Move-in Scheduling Slots are required at some communities in order to schedule freight or other elevator usage.
Terra Management requires that residents maintain a renter’s insurance policy throughout the term of the lease. In the event a resident has an accident that damages the apartment, renter’s insurance is designed to protect the resident and Terra Management from disputes over legal liability for the accident.
Having insurance protection for yourself and your possessions is very important. Similar to home insurance, for only dollars a month, renters insurance protects you in situations that everyone can face: fire, theft, water damage and other unforeseen circumstances your landlord’s policy doesn’t cover.
Renters insurance typically provides coverage, up to the limits you select, for specified items and situations, including:
- Personal property (furniture, electronics, computer equipment, clothing, etc.)
Personal liability if someone is hurt, whether in your home or away from it
Damage to your apartment or home caused by a covered loss
With proper renters insurance, your personal property inside your apartment will generally be covered if it’s affected by any of the following:
Fire, Smoke damage, Theft, Collapse of the building due to weather, Water leakage or overflow, Freezing of plumbing, air conditioning and more.
Renters insurance will protect you from incidents that occur while you’re at home, too, such as a toaster catching on fire or a friend slipping and falling while visiting you. Renters insurance provides coverage for your own items, and it provides coverage for other people’s injuries or damages in situations for which you’re liable, as well.
*You can’t rely on Terra Management’s insurance to cover your valuables — our insurance only covers the building structure and not your personal property.
At Terra Management, the following fees and monthly charges apply. Charges may vary by property and are subject to change without notice. Additional fees may apply.
The following fees are due in full at the time of application and are required in order to reserve an apartment or house. Terra will accept payment by personal check, cashiers check or money order for all application and reservation fees.
Application Fee – Non-refundable fee paid by each applicant for verification of information
- $30.00 per non-married applicant
$30.00 per cosigner
Deposit/Reservation Fee – Required to secure a rental property during the application process and is held in the event of damages to the space.
- Apartments – $300.00 ($100.00 non-refundable)
Single Family Homes – equal to one month rent
*A reservation fee, which will become a refundable Security Deposit upon execution of the lease agreement, will be required at all properties and, after execution of the Lease, is held as security for the resident’s fulfillment of the conditions of the Lease. Deposits may be applied by management to satisfy all or part of the resident’s obligations, and such act shall not prevent management from claiming damages in excess of the deposit.
**If the application is cancelled within 72 hours (including weekends), or if the application is rejected by management, the Reservation Fee will be refunded in full. See the Rental Application .
To apply, please contact the leasing office for the rental application and summary of rental standards. Electronic or paper versions available upon request.
Applications for apartment homes will be accepted on a first-come, first-served basis and are subject to the availability of the apartment type requested. Rental Rates are subject to change without notice.
An Application for Residency must be completed and maintained for each legal adult prospective resident who will be living in the apartment and/or is on the lease agreement. A separate Application may be needed from anyone guaranteeing the lease obligation or contributing to the payment of rent. Any false information will constitute grounds for rejection of the application and, if discovered after the lease has been signed, the right to possession and/or the lease may be terminated.
Each person must complete an application and will jointly qualify for the apartment. Each roommate is fully responsible for the entire rental payment, and each must execute the Residential Rental Agreement [Lease] and its supporting documents.
Based on the credit report, we may choose to accept or reject an applicant, or seek additional requirements for approving the lease. These requirements may include, but are not limited to, additional documentation of income or employment, additional rental references, an additional deposit, additional verification of the Social Security Number, or the guarantee of the lease by a qualified guarantor.
Terra Management may obtain a background report in connection with the Application and such report may include information on the applicant’s credit and criminal histories. This application may be rejected based on information contained in such reports.
Terra’s Resident Selection Criteria includes:
Previous rental history, current income, credit history, failure to provide accurate or complete information on the application form, and any other legitimate non-discriminatory information that might be relevant to the resident selection process.
If the applicant does not meet the selection criteria, or if the applicant provides inaccurate or incomplete information, the application may be rejected and the Non-Refundable Application Fee, and Guarantor Fee (if any), will not be refunded.
Up to 36 months of rental or housing history may be verified on present and previous residence. A positive record of prompt monthly payment, sufficient notice, and no damages is expected. For applicants who are homeowners, payment history should be available on the credit report, if not permission must be granted to verify payment history with the bank or lending institution.